really poor which was a shame since my first buy was excellent. Bought an armchair but didn't realise it was subcontracted out. They don't make their own! Numerous emails from them reminding me that the delivery notification would start from 15th November ... well that came and went and still I had brochures through he door and emails and no contact. Rang and nice lady (though very woolly) first of all gaily said oh yes next thursday then suddenly oops ... no can't give you the name of the company making it so don't know if it's finished, can't give name of delivery company ooh sorry!!! when I asked her to chase it up for me lots of promises... nothing. Then email the next week which was pretty strong and ... nothing. Finally after 16 days I think an email asking for a review of their service .. for nothing!!! so wrote an incredibly nasty email with strap line to logistics manager as P**ssed off! and got a reply... she promised that if I didn't hear within a week from the delivery company to get back to her and she would chase. Nothing. I wrote to her directly and nothing. Finally delivery company has been in touch but Kerry from logistics hasn't..................... looked on Facebook and someone else waiting for this armchair has been waiting since October!!! so presumably they're having huge problems with this supplier ... or they're just getting too big to manage their supply chain effectively. Shame.