Engineer turned up 5 hours early, spent 5 minutes looking in the airing cupboard made an appointment for the following week and didn't turn up. Rang their office and really unhelpful. I decided to cancel the policy as I had wasted 2 years of money and got no service. They said it was my fault for arranging the appointment with their engineer. None of this was made clear ,no policy documents were received and now, despite ringing them at least 4 times saying that I would pay their demand of £42.50 when I could, the most recent being yesterday when I informed them the cheque was in the post, they keep messaging me with their demands for payment. Really awful experience and still got a knackered boiler.