I have had the wrong items delivered. As there was no response to the email for 48 hours I called them. I wasn’t listened to and told they would email a response. This was sent, another 36 hours later saying exactly what I was disagreeing with and asking me to return their items before they will send me mine through a store (all of the ones I used have been closed) or the post office. Big brother tactics. As the parcel is heavy I asked if they could arrange a courier - this fell on deaf ears. I have to sort it myself before I receive my goods that I have paid for and not received. Better to apologise, send me my goods and then ask for theirs to be returned in due course - they have my account details if I don’t! Very poor customer service and after years of using them, despite a hopeless website I don’t think I will be using them in future.