I have no complaint about the service you provide. AA Insurance Services was on your list but not the cheapest. I am a member of the AA and thought that would help although I was stunned when I asked their advisor on 28th March if the`bike would be covered under my existing AA Membership. He didn`t know... I had contacted them on that date to complete the policy in anticipation of purchase as I was viewing the `bike the next day. I wanted to get everything ready and finalised so that if I bought the `bike the next day all I had to do was phone them up, quote their ref no. and pay by Visa. I agreed with their adviser that is what I would do. I bought the bike which was 174 miles from my home and phoned the AA IS from there and the girl who answered said Luke would phone me back in 5 minutes. I explained all I wanted to do was pay and gave her their reference no. She refused to deal with me and said Luke would phone me back. He never did. I am still waiting... I had to hang around for his return call and tried to phone again without getting through and gave up. I had to pay someone £120 to get the bike from Essex to my home in Dorset as I was not insured to ride it. Apparently AA I S is not part of the AA but a separate franchise. I kicked up a hell of a fuss and was sent £20 compensation only after I threatened the Ombudsman.... After getting the bike home in one piece I waited a week for the AA I S and then called "One Call". That name is misleading. It has been horrendous also.... Do these people actually want my business?! I am an experienced driver aged 63 with no charges etc and a clean full licence since 1970!