Good prices and friendly, helpful staff. My only gripes are the ludicrous requirement to advise of every single modification from "factory standard" and a lack of sensible guidance as to what might or might not be required irrespective of any change in performance of my bikes. With three bikes, two being quite old, this is not an easy task. Whilst probably imposed on The Bike Insurer by desk bound number crunchers calling themselves underwriters my previous insurer provided an extensive list of items that need not be declared. Also, with three bikes to insure, I received three complete sets of documentation, 90% of which is duplicated with very limited reference between the three apparently separate policies.