"Made contact about my faulty mattress. It came with a 5 year warranty however 13 months into this au have to pay 20% of the original price for a new one ! No mention of this when purchased either. It gets better though apparently it's my fault as my bed slats are wrong ! No mention of needing specific slats when ordering the mattress. Told I should have purchased a bed the same as the company owner. The defect is the mattress failing from head to toe so not even the way the slats run. To make it worse they do not even want the mattress back to check the fault and see what's gone wrong. Never before seen such bad customer services from any retailer. 5 year warranty is a waste of the paper it is written on. Never use this company again.