“You get what you pay for” best summarizes my experience with the Appliance Depot. I found a great product online at a price that no other retailer could beat, including free delivery. So what’s not to love? I placed my order and all went fine, until delivery had to be scheduled. When I got a text assigning me a slot for 6:00-6:30 AM I assumed that the message was sent in error (who delivers kitchen appliances at 6am - this must be 6pm?) - except that it wasn’t. Customer service certainly did not mention this part of their "service" over the phone when I agreed on a date, even though the company continues to claim the opposite. As I was In the midst of a full flat renovation, with several orders placed with different companies, I made the mistake of not following up with The Appliance Depot on their text message, and following a number of missed calls in the wee hours of delivery day, I was charged a £25 fine (reduced from £50 as a sign of goodwill) for the Appliance Depot’s second attempt for delivery. They are a small company based outside of London, and petrol costs money - I understood this argument and paid, although not happily. The order eventually arrived at 6:30am a few days later - because unlike other companies, no matter what line of business, this company prioritizes “beating London traffic” over customer service/convenience and therefore can only deliver before 7am to London addressees. The kitchen extractor I had ordered was so poorly wrapped, with tape holding broken styrofoam and ripped cardboard together, that the item arrived damaged. Unfortunately, I did not see this whilst standing with the driver in the hallway in the early morning before having to leave for work, so signed the paperwork and off the driver went. Trying to avoid more cost and inconvenience from the Appliance Depot, I’m now reaching out to the manufacturer to possibly get a spare part. Whilst I’m all in favour of supporting Amazon’s and other major retailers’ small competitors such as the Appliance Depot, my - sad -conclusion with this company is NOT WORTH IT. Next time I’m back with one of the major retailers - for the service, convenience and quality assurance they provide.