I bought a Smeg Fridge Freezer and found the customer service excellent. For a start they have images of the actual product on their website rather than generic images so you can have a careful look. They were able to hold off delivery until the kitchen was ready and then it arrived exactly when they said they would. When the product was unwrapped it was clear that additional damage had occurred. This was all sorted out on the phone by Steph who organised for a replacement trim and compensation there and then. A couple of months later I discovered one of the freezer sections wasn't working. The warranty claim was simple and efficient. An engineer came to inspect it at an agreed time and then I had a follow up phone call from Smeg. That afternoon I had a text with instructions for the return and replacement via their delivery partner. This turned out to be brand new (unopened and unmarked) which I wasn't expecting. I will definitely use Appliance Depot again as I know this is a company you can trust.