I've used the Appliance Depot three times, now - once for a graded dishwasher which arrived on schedule and worked perfectly; once for a built in cooker which was much the same. Lastly, I bought a graded Siemens built in column fridge from them. It arrived, late - once installed, it simply didn't work. I contacted them, expecting a refund or replacement, but was fobbed off with 'you'll have to contact the manufacturer and make a warranty claim'. I explained that, under the Sale of Goods Act (1979), a Manufacturer's Warranty was supplemental to the contract which I had with them. John assured me that he was familiar with the Act, but could (was prepared) to do absolutely nothing else. This was shortly before Christmas. On Christmas Eve, I had to go to Argos and buy another Fridge. I had initiated a Trading Standards case against J&S Home Appliances, but truly couldn't live with being spiteful enough to pursue it. My fridge is still not working. In short - they offer decent kit, at a reasonable price - but if anything's wrong, they have absolutely no interest in knowing. I would never buy from these people again, and strongly advise others not to do so.