I buy many graded electric appliances online from many different suppliers for rental properties, which have all been brilliant with only the tiniest scratch or dint. Unfortunately, I thought that is what I would receive from Appliance Depot, but they provided an absolutely appalling service and product. They delivered a large integrated microwave oven, which had a flimsy bubble wrap on the outside of the oven door, which could easily have been removed for checking prior to delivery. When I removed the flimsy bubble wrap and opened the oven door, the inside of the oven had completely melted and the glass had shattered, caused by a very serious electric problem which had caused the interior to reach a massively high temperature. When I reported the problem, the response was firstly it is a "graded appliance, if you want to return it you can" I was shocked and sent photos and asked for the oven to be picked up. There was a week wait, then I received a phone call at 7pm saying the oven would be picked up at 6am the following day. We work late at night and had to be awake by 5:30, to check it was okay to be picked up. I waited a week but received no refund. When I phoned to ask about the refund, I was told staff had been on holiday and unable to process the refund. There should be a zero stars rating for this experience. At no point did I receive an apology for the appalling service and product.