Well, I don't know why the other reviews are so bad and to be honest I was a little apprehensive about buying from The Appliance Depot after reading the reviews. However, I have to say that we were very pleased indeed! The Appliance Depot had a great range at the cheapest prices, and what's more; Laura was just amazing! We, on the other hand, were a real pain in the backside; changing our mind after ordering online and choosing another item, bringing that one home to find it was too big, returning it to swap for another, and all through this Laura was polite, patient and very understanding, even though they were short-staffed over the bank holiday weekend and we made lots of extra work! The items were listed as box damaged and will be re-boxed for transport. However, they came in the original boxes and to be honest; it was hard to see any damage to the box at all! The ovens inside were immaculate, complete with all original packaging, protection and manuals, and once we (finally) decided on the right oven for us, we are very pleased with it. So, thank you Appliance Centre, but most of all; Thank You Laura! If your boss reads this, he should give you a pay rise! If you carry on with the excellent customer service you displayed with us, it won't be long before there are plenty of positive reviews to more than counterbalance the previous bad ones! All the best, Ian