I had a really really awful experience with this company that has now actually put my job situation in jeopardy. I was on a tight schedule due to the visa system in Colombia and needed my documents as soon as possible. I bypassed the free delivery option (2-3 working days) and paid for next day delivery due to this stressful situation. I then received my documents a week later. This has now caused my application to be automatically cancelled by Migration Colombia. I tried to be understanding about this situation, but my new visa request will now not be processed in time to start my job for the academic year. I will likely be fired due to this. The reason the company gave for this was that I misinterpreted a question I was asked when I was originally giving my order. When I answered the question incorrectly, no one told me that this was an issue or that I needed to give a correct response as soon as possible in order to receive my documents. I misinterpreted the question on Monday 21st of June and the company did not explain the issue until Thursday 24th (after I expressed concern about the lateness - they would not have explained the issue if I hadn't inquired). They then told me that the documents would arrive Tuesday 29th (bear in mind that the company would have received them on Wednesday 23rd and I paid for next day delivery). In actual fact, they arrived Wednesday 30th, When I politely questioned them and was concerned about why my documents were arriving so late, the lady I spoke to was rude and defensive. I am not leaving this review to be cruel but rather to warn people on a tight schedule that this is not the company for them. I am utterly distraught that I paid £148 for the privilege of potentially losing my job. I hope that the company realises that they need to be more honest about delivery times as sometimes their customers livelihoods depend on these documents being sent in the time that they commit to.