"Goods not delivered & only found them by chance at depot where courier had left them claiming I was out even though I stayed in all day to take delivery. Alpaca Company & courier did nothing to help & didn't even respond to my emails asking for help! Not good."
Hello, Reading this review really shocked and surprised us as this was the first time this was brought to our attention. I can honestly say that we are very careful to reply to customers queries, within minutes of receiving them. It soon became apparent that your emails hadn’t reached us and had oddly gone into our junk folder for some odd reason. I am glad to hear now that you have received your parcel and all is well.