Been a member since December 2018, I have the full cover including parts and labour and onward travel, a few months ago I was refused breakdown from 200 miles away from home on the basis that I have no mot and tax even though I did, I put in a complaint and after a few weeks I got told I did have mot and tax and got sent a measly £50 compensation cheque even thought it cost me over £400 to recover myself and my vehicle home from over 200 miles. A couple of days ago I broke down again and called the AA, they advised to send my car to a garage for repairs, once car was in the garage a independent technician came out who didn’t know how to do his job and probably was instructed by the AA find any issue not to pay out! They then rejected my claim on the basis that the issue was of wear and tear but prior to rejecting on that basis they advised me that the issue was ongoing when I put the car on the policy which is absolutely ridiculous as I did around 4000 miles since putting my van on this policy. Instead of renewing my policy this December I decided to take out another policy with a family member and they used the excuse that I used my new policy to make this claim on when in fact I used my old policy to make this claim on, which again they later confirmed that I used my old policy to make the claim on. After confirming With me on recorded phone calls that I used my old policy to make the claim on they brought up a new issue of wear and tear and that they won’t be paying out, ANY EXSCUSE NOT TO PAY OUT!! the issue was my turbo actuator, which snapped off the bolts and hinges and they are putting this down to wear and tear which is completely ridiculous. THEY JUST DO NOT WANT TO PAY OUT! STAY AWAY BEWARE! STICK WITH OTHER MAJOR RELIABLE BREAKDOWN SERVICES AS YOU WILL ONLY GET TROUBLE ONTOP OF TROUBLE WHEN DEALING WITH THE AA!