BOYCOTT “UN-AMERICAN AIRLINES” American Airlines has ABSOLUTELY NO!!!!!!!! customer service. The leadership at AA is completely out of touch with what’s going on with the company!!! VERY POOR service,,,, PLANES THAT ARE NOT!!! RELIABLE AND CONSTANTLY BREAKING DOWN CAUSING DELAYS!!!!!ABSOLUTELY NO COMPENSATION FOR THEIR FAILURES!!!!!! They do NOT care about their customers or the quality of service, and this goes RIGHT TO THE TOP!!!!!! This is the worst customer service rated airline!!!!!!! Just read all the NEGATIVE REVIEWS!!!!!!!!! Had an early morning flight,,,, got 3 emails saying the flight was on time, and 3 emails saying the flight was delayed??? Called the AA customer service phone line, and the auto attendant said my call would be answered promptly in 1 hour and 3 minutes,,, so I went to the airport only to find out the flight was delayed buy 7 HOURS on a PERFECT WEATHER day, and the plane was on the tarmac from the night before. All the crew showed up EXCEPT FOR THE PILOT. (Was He To Hungover???) We were FINALLY TOLD THIS AFTER PRESSING THE ISSUE MANY TIMES!!!!!!. Had 1st class tickets, missed my connection, had to stand in a line for 2 Hours to get boarding passes, then my wife and I didn’t even have adjoining seats on the re booked flight!!! Instead of getting to our hotel @ 1:30,,, finally arrived @ 9:30 pm. Missed all my afternoon meetings, and the hotel restaurant was closed,, no dinner!!!!. I paid almost $5200 for these two 1st class tickets, and AA offered me a $25 voucher,,,,, WHAT A JOKE!!!!!! THIS WAS A FAILURE OF AMERICAN AIRLINES NOT TO HAVE AN EFFECTIVE CONTINGENCY PLAN IN PLACE FOR A STAFFING ISSUE AND DID NOTHING TO COMPENSATE US FOR THEIR NEGLIGENCE!!!!!!! AMERICAN AIRLINES HAS BECOME A POORLY RUN AND MISMANAGED JOKE OF A COMPANY !!!! THEY HAVE NO!!!!!! CUSTOMER SERVICE AND DO NOT GIVE A DAM ABOUT THEIR CUSTOMERS OR GIVING GOOD SERVICE!!!!!!!!! PLEASE BOYCOTT “UN-AMERICAN AIRLINES” YOU’LL BE GLAD YOU DID!! ALREADY BOOKED WITH DELTA ON MY NEXT TRIP!!!