On the 31st of january I had to call the AA as my car had broken down towing my trailer. We were at a dangerous part of a slip road leading onto a motorway where lorries and other vehicles sped past us. With me was my partner and dog. I notified the AA on my app and received a txt message at 18.13 informing me that the AA would be with us at 19.40pm There was no where for us to go. We were in the middle of nowhere. The temperature was getting close to 2degrees. The AA arrived just after the time slot that I was given. However the car could not be fixed and we would needed to be towed home. The AA man could not tow us because of the trailer. He arranged for a pick up truck to collect us via his ipad. He gave us an estimate time of pick of an hour and a half. Jump 9-1/2 hours later we finally got onto a tow tuck, arranged by us and with the help of HIGHWAY PATROL. If it was not for them we would have suffered hyperthermia. They gave us foil blankets as the temperature was freezing. During the time waiting i was receiving txt messages from RICHFORD MOTOR SERVICES. Each txt giving us different time slots of when we would be collected. I phoned the company twice. Both times the same man answered. He was not apologetic and treated the call as it was a joke. I called the AA 4 times. Twice I was advised to book into a hotel. Twice i was advised to leave my keys on my tyre and to get a cab home for the remainder of the journey. A call that I made to the AA at 5.02am was the call that totally tipped me over the edge. I was in absolute tears. The woman on the phone was rude, abrupt, no compassion to our situation. I was shaking and in floods of tears after getting off of the call. This was when the HIGHWAY PATROL intervened. Liasing with an AA call handler and organising with HIGHWAY PATROL we were able to use the company MOUNT PLEASANT break down services. We finally was on the road home at 5.40am. We finally got home at 9.07am. On the 2/2/2024 I received an email from the AA. The letter was to apologise for the AA letting us down. The letter stated that they were sorry for us waiting 7hrs! What about the remainder of 4hrs!! What about the advise in leaving my vehicle unattended, what about being left in a very dangerous area in freezing conditions for 11hrs. In the letter sent from Michelle Mckenna she requested a cheque to be sent to me for £80 as an apology. Today 12th of March there still is no cheque! My partner lost a days work as we got home at 9.07am the next day. I lost a days work. It is an utter insult to be offered £80, it is also a double insult to not even recieve it when it was promised. Once again let down by the AA. I would like to acknowledge that as of today I have cancelled my AA membership. They still use RICHFORD MOTOR SERVICES as a breakdown company even though 64% of their reviews are 1star. Highway patrol were our heroes. Mount Pleasant breakdown services went over and beyond their help fo us.