My son used to take driving lessons from an AA driving Instructor. 3 days before his driving test his driving Instructor met with an accident and his vehicle was not available for my son's driving test. I requested the driving Instructor as well as AA that atleast for my son's driving test a replacement car should be made available to him, they refused saying it was not possible because they did not have any cars available. I had to hire a vehicle from Arnold Clark for the test since the test amount was non refundable. After the test (which he did not pass) I asked AA to compensate us for the test and vehicle hire which they refused saying that they would have compensated if he did not sit for the test. Very disappointed with their customer service. After having spent thousands this is the service we received and that to from a reputed company which was not expected.