Terrible customer service. No help whatsoever. I have had nothing but problems with The A and A group. I requested my DD to be taken out on a certain date, which then was completely different dates I requested! They requested proof, I gave proof, they said 'You're Good To Go!'' 1 week later I receive an email stating I have not followed the request. I have sent a numerous amount of emails to both customer services and the admin team which resulted in me being ignored. When they had replied they had not read or responded to my questions/answers and completely disregarded anything I had stated. They also state I need to complete other requests from themselves which I had done immediately and a couple week later I had checked on their 'portal' and it is still saying the requests are STILL outstanding. Overall, just a terrible experience. Wouldn't recommend to anyone.