A short time ago I renewed my Husbands insurance on a Hoonda CRV. It was such a long GARBLED procedure that I asked to be referred to a Manager. This appeared not to be possible. In the end it was agreed that the renewal could be forwarded without having to complete yet another set of papers received in the post. I have this morning had to renew my own insurance on my MERCEDES SLK and have had a similar experience. As we have both been insured with you for a very long time I feel there should be a short-cut so that we do not have to go through this EXTEEMELY STUPID VERY LONG GARBLED PROCEDURE TO JUST RENEW AN EXISTING POLICY. PLEASE MAY I HAVE YOUR COMMENTS. CHRIS AND DIANA MOSS