Ordered a few items from their website on the basis that they will be delivered by the date shown when I made the order. Since then my order stayed as unshipped for a few days. When I contacted customer service I have been told that they do not have a shipping date as they are busy before Christmas. I accept that they are busy before the holidays but then they should not provide delivery dates when you make an order or they should add some disclaimer on their website (as they are aware of it). Of course they didn't as this would put off a lot of customers from buying. Overall, bad experience. I will not use in the future and will stick with more reputable traders.