Abuse to 71 year old mother by Tesco security member of staff My mother visited the Woolwich branch on Sunday 26th February. She joined a long queue at the self check out to pay for her goods in enough time before the store shut at 5pm. On scanning an item on the self check out it became apparent that the price was higher than the shelf price tag. She asked a member of staff to check the price as it was incorrect. He informed her he couldn't go and check it. By this time it was nearly 5pm. No staff made any effort to resolve the problem so my mother made her way to the pet food isle to check the price again. On doing so, the store security guard told her the store was closed. My mother informed him she was going to check the price of the product and asked him to come with her as there was no one else in authority to ask. She showed him the product, the price that was displayed on the shelf and what she had been charged on her receipt. He was adamant she had it wrong. When she tried to explain to him it was definitely incorrect, he became aggressive, she was met with verbal abuse not help. He would not see the pricing error despite my mother pointing it out to him - he was shouting and raising his arms which my mother found very intimidating and upsetting. No member of staff came to her aid to find out what the issue was, instead they stood watching like it was entertainment. The security guard then walked off, still shouting and my mother asked a member of staff to see the manager, but was told there was no manager on duty. She managed to finally get a member of staff to check the price. At first they were adamant that my mother was wrong but once they could actually bother to double check the receipt against the shelf price they realised that the charged price was indeed incorrect. My mother was then told to come back the next day for a refund! This is not satisfactory customer service, especially as this is a pricing error by Tesco. Pricing errors happen a lot in this store. I appreciate pricing mistakes can happen but its the way that it was handled that is highly unacceptable. There was NO customer care or service. A staff member called Mahadi decided to give a refund, however his attitude was presented like he was doing a favour by giving a refund despite the error being no fault of my mothers. As she was leaving the store she asked the security guard for his name - Devid (or at least this was the name given) and he became aggressive again, shouting and in close proximity to my mothers personal space. At this point a supervisor arrived and asked what was happening. My mother tried to explain through the security guards shouts and the supervisor told him to walk away. Once the supervisor could see how distressed my mother had become he informed her that the security guard would be spoken to. However, I have no faith this happened. This whole experience was deeply distressing for my mother and it left her in floods of tears. I am disgusted she was treated in such an unnecessary way and the way the situation was handle is extremely unacceptable. My mother had done nothing wrong yet was made to feel intimidated, vulnerable and was given no customer support. No customer should feel like this shopping at Tesco. A formal complaint via email was made to the CEO of Tesco about the above. A reply was received from Mhairi Duncan-Scott (Customer Service Specialist) to say it would be looked into by the store manager. Despite requesting an update, months later there has been no further reply / response. This just goes to show the disregard and contempt Tesco management have for their customers! We will no longer shop here.