I made an online purchase, to be delivered on Sunday. It was never delivered, I called customer service, they apologized, they refunded the shipping costs and told me that between 3 and 5 days they would refund the amount to my current account. In my Clubacard app it appeared as delivered. On Friday, and because they didn't refund my money, I wrote to the customer service WhatsApp, and they texted me that in the deposit they forgot to make the refund, I complained because 5 days had already passed, and they told me that they would make the refund this same day. The day after, without a refund, I wrote again, and they tell me that I have to wait 3 to 5 more days. What rubbish company is this?. this is a robbery, no other supermarket charges you for a purchase until you receive it, and Tesco does it, bill you for the purchase, or keeps your money unless you claim it.