I placed an order on a Saturday morning, and selected Next Day Delivery, the date by this service was Monday by 6pm. I did this because I had someone coming on Tuesday to make drapes and I wanted to fabric by then. Monday came and went and my order didn't appear. I emailed customer service and awaited a response. The response I got was extremely disappointing. The person dealing with my complaint insultingly tried to suggest that I had "misread" the date, and that they do not class weekends as postage days, so my order wouldn't arrive by Tuesday 6pm, not Monday 6pm. I replied, but got no response. In the end, the order didn't arrive until Wednesday, and the company never bothered replying, not even when I requested information about how to make a complaint. I have now had to open a dispute through PayPal to relcaim the £5.99 that I spent on next day delivery. The company even tried to offer a £1 refund. What kind of business treats it's customers with such disregard?! Unbelievable. Terry's Fabrics - yes, it's only £5.99 - but you ought to be ashamed of how little your small customers mean to you.