Telephone person I spoke to before I made a purchase did not have a scooby doo about the product I was asking about. I wanted more info but he was seriously clueless. Even after going to ask one of his colleagues, he came back and still had no idea. You really need to do some serious staff training on product knowledge. This poor chap that answered the phone sounded like he’d just got out of bed. Not a good example to set for the company.
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