Service booked as this is the only way of getting engineer out and was advised engineer would call half an hour prior to arriving, only call we got was call for directions from 1 minute away (engineer trying to locate building) no other calls were made to us and we did not miss a call. Engineer confirmed which part needed to be replaced and advised he would place order for part at this point no price for part had been provided and I had to advise we needed this, he also said that he would be packing up and doing paperwork as he hadn't been here long I asked him to confirm he had carried the service out and his comment was "oh I had better clean it and carry the service out" then he provided me with a bill that he said needed to be paid before leaving, I was not advised that payment would be needed to be made at this visit he then he had a moan that he would need to contact his office to find out what to do as I had no way of paying. When he left he advised I would receive a quote by email, we agreed to having part replaced and again was advised by email" Once in stock we will arrange an engineer to fit" again no call and the engineer just turned up On both visits had we had any clients or visitors the engineer would of had a wasted journey as where the printer is situated we could not have had the work carried out. All sounded very good and professional when service was booked but went downhill from there on.