Please do not book with this company. Their ethics and customer service is the worst I’ve ever encountered! I cancelled my holiday on 15th March over the phone due to COVID as my son has respiratory problems (he’s since been identified as needing to shield). I accepted we would lose our £500 deposit. However, on 5th May, they took £1244 from my savings account and tried to tell me I have not cancelled my holiday! This is an outright lie. 24 days later, countless phone calls, live chats, requests for access to phone call on 15th March under the freedom of information act and we’re not really any further forward. Was told a manager would review the phone call and get back to me 17 days ago. Nothing. A random rep rang me to say they’d heard I’d like to cancel my holiday, at which point they were corrected and assured me I’d have a refund processed within 10 working days. Nothing. Nobody senior will speak to me and I feel very helpless, with bills to pay on Monday. I’ve now taken to recording every phone call myself and screen-shotting any live chats because they are so dishonest. Absolutely disgusting customer service, blatant denial of consumer rights and lacking in any form of morality. Never ever have any dealings with this company - they will steal your money and lie.