I left a positive review for this course but now that I know what happens upon completion, I need to alter my feedback. The course itself was informative and easy to follow. You are made to give feedback before receiving your certificate. I finished my course over a month ago now and have yet to receive my certificate. Tefl.org.uk claim to have sent it however they do not send it by recorded delivery so there is no proof at all that it has been sent. To have MY certificate sent to me for a course that I HAVE PAID FOR, I have to pay the company more money as it count's as being reissued. Discussions I have had about this are unsympathetic, often unresponsive and rather rude. I am not able to receive my certificate unless I pay again for postage. This is a very disappointing end to what begun as a wonderful course. If you wish to actually receive a certificate to prove that you have completed the course, I highly recommend using another company unless you want to have to pay £10 for the reissue of another certificate plus £3 for "re-delivery" plus an extra £5 to have it recorded. This is not a huge amount of money but considering the hundreds of pounds I paid to take this course, I should really be allowed to receive my certificate without engaging in an endless spout of rude emails and paying even more money. Disappointing end...