Initially when I signed up for the course I had problems signing in to the website and accessing the course information. It took several phone calls to sort this as the account/course hadn't been set up correctly. When I eventually accessed the course I found it very confusing and not user friendly. I complained on a number of occasions, advising TEFL that when I tried to undertake the quizzes the website had a lot of the answers greyed out. I did request my money back and was refused. I have therefore wasted £99 on a course that is not user friendly and the customer service/support from TEFL none existent. I would not recommend.