Thank you for the opportunity. I bought the course as it was on offer on "Black Friday". It was the first additional course to the intensive weekend course. I was under the impression that the courses had to be completed in one month from start, I did not realise it was from date of purchase. As we were moving home and had no wifi until 17/12 there was no hope of completion by 27/12 given the festive season. I have, therefore, lost my money. I contacted the office and the total lack of flexibility, given the circumstances, was eye opening. I have been involved in organising and delivering adult education most of my working life and found this attitude surprising, I am now uncertain if I have the confidence in TEFL to continue. The loss of the skills learned on the intensive weekend course is the only reason that I might continue at some time. I hope you will take my comments on board.