TechSilver has become my assistive technology company of choice over the last 2 years, as I have tried to enable my parents stay in their own home. Their customer support is second to none - for recent purchases and for older purchases too. Whatever the question, somehow they manage to gauge the right way to explain the answer that matches your level of knowledge and expertise. They always answer the phone quickly - no call routing software to navigate - and they spend whatever time it takes to make sure you are confident about what to do. This is so helpful when your focus is on helping a person and the technology is just one part of that.