I ordered a Synology Disc Station and paid by BACS. I heard nothing back and I followed up 2 days later to be told that my payment had not been recieved. After 48 hours Mark Davies or the accounts team found the payment and dispatched the goods after two further calls by me. I had to chase all the way, as promised calls did not happen. Technoworld, you must follow calls up and not blame other departments "in my case the Accounts Team" for falling short. My build plan lost two days and you shirked my request for £100 refund. Your tricky, and for me not an experience I will wish again.