Refurbished items seem like bashed up well used second hand goods. Had some issues getting damaged parts replaced, had to remind about consumer laws to get a new damage free build plate sent out. Second issue was dealt with really quickly and replacement parts sent out next day. Unfortunately selling me a battered machine (damaged build plate, no power lead lead, no accessories, bent lower plate, snapped screw head, damaged fan, lose screws roaming free) left a bad taste in the mouth and I've since bought another machine new elsewhere. Ideally I would have liked to return this machine, but they didn't seem keen on taking back. Just hoping I have no further issues.