Technology Outlet (TO) are exactly what one would expect of a good company. My order was swiftly completed and delivered within 24 hours. Arrived exactly when stated and complete. I have problems with the printer I ordered and all communications have been quick although not resolved. I have given a five star review for TO which is a true representation of the service provided. The printer is another matter. I ordered a Creality Ender 6, well packed, easy to assemble, looks great but "out of the box" definitely not. 1. Creality are shipping the CE6 without slicing software to support it. TO advised to download and use Ultimaker Cure. Ultimaker have confirmed in email that they do not have a slicer profile for the CE6, they recommend selecting CE5 and adjusting the XYZ print dimensions accordingly. This is also the same response from Simplify3D help desk. 2. Due to length of time in storage/transit from China, all the rubberized bearing guides develop "compression flat spots" which can be felt when manually moving any axis. As the bearings rotate through one revolution the bearing carriage suffers a judder at the flat spot. Creality would be better off shipping their printers with the carriage bearings lose. 3. The supplied plastic "U" clamps for the flexible conduit to the print head are terrible. They crush the conduit as opposed to firmly supporting it. A friend has printed a fantastic set of custom clamps from Thingiverse. 4. All prints are suffering from excessive extrusion on the first few layers. During these layers the print sounds bad as it grinds and grates over the previous layer and looks atrocious. This has not been resolved yet but confident of a solution. Other than the printer, TO are excellent and I intend to use them as my preferred supplier.