Terrible customer service, I had to apply for a job with a near deadline and they never met the turn around time that was promised. The writer was meant to be a professional but used some business keyterms in a teacher's CV!!!their drafts had lots of punctuation and grammar errors that I had to ask them to correct. They even put the dates wrong on the drafts. They gurantee 100% customer service satisfaction on their website which is a massive lie. When I contacted their complaints department, it took them ten days to email me and to simply say 'it is what it is, like it or not' . I DON'T recommend them at all.