Never use. I decided to book a taxi with what I believed to be a local firm and paid upfront as I thought this would be a more reliable way of guaranteeing a taxi. I booked a taxi 13 days before New Years’ Eve at a very reasonable price. I phoned up twice and sent an email asking for a definite confirmation in the interim of which I was informed I should not worry and it was being handled. I was then sent an email at 01.16am on the 30th January informing me that my booking had been cancelled. I phoned up first thing that morning to an extremely unhelpful operator. They explained that there was nothing what could be done but I could rebook with them at a much higher price even though their original confirmation email explained that they will honour the booking at the same price with another firm if they cannot provide a driver. After loosely confirming the booking at the higher price I then went to cancel it later that day to be informed that I would not receive a refund due to the late notice - despite a driver not even being assigned at this point. Following this I repeatedly phoned taxicode to be greeted by extremely unhelpful operators who just repeatedly said read the terms and conditions and offered no actual advice or help to obtaining a refund. I find this extremely ironic that they are able to cancel a taxi with less than 48 hours notice yet when I then I tried cancelling only a few hours after rebooking they would not offer a refund over the phone and were of no help and this was for over £100.
1 Helpful Report
Posted 2 months ago
Taxicode is rated 1.04 based on 182 reviews

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