Please, don't use this company! You may as well take your money and burn it. Booked a return taxi to Birmingham airport for our first holiday abroad as a family. I had an email confirming they had assigned a driver, BB and Aces cars. I googled the company and was very concerned at the awful reviews they had. I immediately emailed TaxiCode with my concerns, and they reassured me that airport runs always run smoothly, nothing to worry about. I thanked them, saying it was only because with the pick up at 3am, we really would have no way of getting there if there were any problems. Guess what? As myself, partner and two daughters stood at the foot of the stairs, cases packed, excited to leave, NO taxi arrived. I phoned BB and Aces cars 20 mins after the pick up should have been, to be told there was no record of me whatsoever, and they 'don't even do that area'. I was devastated as they had taken £149 out my account for a service I never received! Thank god my sister answered her phone in the early hours of the morning and my brother in law kindly took us. I emailed them several times over the course of my holiday, something I didn't want to be doing, and they had the cheek to ask, 'did I want the return leg of the journey?' How on earth could I trust them to turn up? I said no, knowing I was now was also waving goodbye to the second half my money. BUT, weeks later I haven't even received the full refund for the first half, even though the (taxi that didn't arrive! They have so far put £30 in my account, and that's it! I've just emailed again, but this is like getting blood out of a stone. What an absolutely sham of a company, and how incredibley cruel to take peoples money then leave them high and dry. My next step will be trying through my bank. Worst service I've ever received from any company, ever. And to think, I actually said in one of my emails that if they sorted my refund, whilst I wouldn't give favourable reviews for the company (obviously!), I would for their customer service. But that's dire as well.