They don't package things correctly and actually accept when items are squashed to the point of being unusable. I was told there was nothing wrong with my slippers when they went sent out in a plastic bag, no box and are squashed beyond all recognition down the sides - it's essentially collapsed to the point it's horizontal down the entire length of the slipper side and they are ruined. Normally this wouldn't be so much of an issue but I purchased these directly prior to foot surgery and instead, as a result of this, had to go barefoot. When I contacted customer service not only do you get an error message when you try to reply to the email rendering it impossible, but I was told in the initial email I got from them that from the pictures that was how they were meant to be. The pictures are nothing like the ones online! It's absurd and I won't be using them again, ever. I wasn't able to wear them when I desperately needed a pair of slippers, so to be told that's how they're meant to be when they're squashed and deformed and look nothing like the pictures online is just a joke. The pictures show the slippers as they should be versus the ones I received. They are nowhere near the same.