The ordering process is generally easy on the Tartan Blanket Co. website. I have yet to receive my order as of yet but I would like to add that I sent an email several days ago asking for a tracking number to no avail. The email that requests this survey states the following: Have you received your goods? Yes - Please write your review by clicking on the link below No - don't panic! It's on it's way. Track your order first, then write your review after it arrives. I am confused that I never received a tracking number, yet it is stated " No - don't panic! It's on it's way. Track your order first, then write your review after it arrives."