Patrick Willis
Shipping of orders on the site is confusing although they try to warn you, delivery is from dispatch and dispatch is estimated so you can end up waiting even if you've paid for next day delivery. Order was really well packaged although had some scratches once unwrapped (the fittings had been placed in an envelope loose inside which kind of negated the point of wrapping it so well)
Posted 11 months ago
Good Morning Mr Willis,

We do apologise for the confusion with our delivery & dispatch information, we are having this changed in the next 3 - 4 weeks to make it clearer and less confusing for our customers.

Regarding the packaging of your item, again I apologise for this, we try our upmost to ensure everything arrives as it should to our customers without opening the manufacturers products. I have spoken to our warehouse regarding the issue, as Impey are a very new range for us (not that this is an excuse) and the manufacturer package them with the fittings inside. In future the tray will be opened and the fittings removed and wrapped up on their own to avoid the issue.

I apologise again for the issues you have had.

Best Regards
TNS Team
Posted 11 months ago
Tap 'n Shower UK Ltd is rated 4.74 based on 651 reviews

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