Read all Tap 'n Shower UK Ltd reviews.
Lee Scutter
Verified Buyer
"The tap I ordered was delivered in a damaged state. This could clearly have been seen if a quality check had been carried out. The boxing which the tap came I was also badly damaged which suggested to me that the product was not new from the manufacturer and possible a second. In fairness however the replacement was sent two days later but unfortunately the delay had been caused by then."
Helpful Report
Posted 1 year ago
Hello Lee,

My apologies that you felt our quality control service was not as efficent as it should be. Here at Tap 'n Shower we sell branded products from reputable manufacturers, when our stock is delivered to us all packaging on items is checked thoroughly for any damage/marks, as they are again upon dispatch.

However we do not physically open and inspect inside every box and for good reason, often boxes are sealed by the manufacturer, a way of letting the consumer know that the item has not been tampered with or pre used.

The damage to your tap was unfortunately a single mark to the tap body and whilst totally unacceptable it is unfortunately not something that our quality control would have picked up on when checking the item into our stock. The packaging was unfortunately damaged during transit, we have took this up with our couriers and logged an official complaint.

Thank you for pointing out that we sent you a replacement within 48 hours of you reporting your issue, this would have been quicker (within 24 hours) but unfortunately the item was out of stock at the time we received notification of your issues.

We thank you for your order and also your honest review, we hope that you will see this as an uncontrollable error that our team corrected swiftly and without issue.

Regards

TNS Team
Posted 1 year ago
Tap 'n Shower UK Ltd is rated 4.77 based on 315 reviews

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