I bought an item from Tap Warehouse but quickly recognised it was not a suitable fitting. I returned the item in 4 days under distance selling regulations requesting a full refund. Despite having full proof of delivery of the returned item to Tap Warehouse a refund has not been forthcoming. The staff can only be contacted on 'chat' but this is a complete waste of time as they promise much but do nothing. Emails are blocked and after a thorough search I, like other reviewers, found there is no address for customer services. This company is trading illegally as they are in contravention of the Consumer Rights Act 2015 by refusing refunds on items returned within the distance selling timescale. Their usual ploy is to ask you to provide proof of return of of the item giving you the email address to reply. I made 4 attempts to email them but each time the mail is 'undelivered', i.e., blocked. I don't know how their staff sleep at night. No integrity and no conscience would help! I will ensure the appropriate authorities are aware of this firm but in the meantime AVOID Tap Warehouse and Beyond Retail and associated traders.