I had the same problems with TT as the people below. Cancelled my contract because I was moving house, they never responded and continued to charge. When I was finally able to speak to someone on the phone they completely ignored the issue that I wanted to discuss, i.e. that I had already written to cancel the service altogether. They sent a debt recovery agency to me and said that they had replied to my letter but it was me who never got back to them. In the end I had to go to CAB to get help. I'm not finished with them yet but the whole experience has caused me so much distress that I never want to use their service again and I cannot recommend it to anyone. The worst customer service, rude, abrupt, ineficcient. All they want is money and keep you tied to them for as long as possible so they can take even more money out of you. TT is all about themselves, they do not listen to the customer or discuss anything the customer may wish to discuss, they only talk about what THEY want. I've never experienced such a bad provider, it's got to be the worst company out there. And I was a customer for 5 years and paid by direct debit, never defaulted ... just because I wanted to cancel the service, this is what you get. Totally unprofessional.