Since taking out this high speed service , it has got progressively slower, almost a joke now. Complained but nothing improved. As I am now moving house, I contacted their ( overseas with poor English ) customer services centre to end my contract. Difficult to find how to do this on the website. Had a farcical 3 way conversation with them and they demanded to know my new address as they wanted me to move my service despite me repeatedly telling them the new ( temp ) house had no phone line. Then demanded details of the person I was selling to so they could get them to take on the service. Tried every trick to get me to remain, then said there would be over £100.00 charge to exit . Result, I will never use them again ,and I told them I would leave negative reviews on as many consumer sites as possible to out their dreadful service and attitude. Ps could not leave star rating if one as the computer froze due to slow internet ! Says it all !,