Phoned customer service , on the phone for six hours being out from one team to another . Was asked by cancellation team to get proof from tech team , they couldn’t get an engineer appointment. After five hours . A manager came in and said I would have an engineer and a new router sent to me in two days z. Going on fourth day . No router but engineer came a out and said the router was old and faulty . Phoned today and I explained router hadn’t been delivered and an engineer had been out and there was no confirmation that I wasn’t to pay for engineer , so she would phone open reach , who were not available and who you can’t phone anyway. Extremely rude as well . They really haven’t a clue . They don’t look at your records and have a screen in front of them . Really pathetic . One woman manager with competence out of a six hour wait of complete torture and ignorance . Ironically, my contract ends next month , so much hassle to keep custom , when they obviously don’t care about customer service . Appalling !