As this was the first time we have ever used a cat sitter we needed to be confident about the whole process. I can honestly say that Tailster.com did not disappoint. The whole process from obtaining and accepting a quote, contacting the carer and then making the booking, including payment, went very smoothly. We felt more secure using a third party rather than individual carers. It was nice to get daily updates, both from the carer and also Tailster.com (although the Tailster update came through as a dog walk!). All in all we were very impressed and would use Tailster again and would not hesitate to recommend you.