Can't say if food was good or not as tails didn't let us try it. My parents have dog from the same breed as me, they are sisters. My parents are old and not really good with 'Internet stuff' to make an order. I ordered for them only free dry food as a trial from the voucher they have got by mail. I wanted to order for my dog too as a discounted trail. Why I can't have my trial too? And guess what, tails suspended my account as we have matching details and please someone explain it to me why? What about other Phoebe's siblings want to sign up too? It's unfair! Really bad review for Matthew who didn't even try to understand and help me. He was only very helpful to delete my account. ABSOLUTELY THE WORSE CUSTOMER SERVICE! I have experience with other companies, never no one treated me like this!