Customer service is good, delivery is prompt, the only criticism I have is the size of the bags of kibble, I have chosen to give my old dog more wet food and less kibble as I have now got the balance right and his digestion has improved, he was a rescue and heaven knows what he had been fed before as his teeth were in a dreadful state and his breath could strip paint! He has a whole tray of wet food and 150 grms kibble per day divided into 2 meals so I have about 3months kibble to one month of wet food and it is just too much, I have to keep pushing back my full order and just order wet food for a period of about 3 months. I admit it is not the prescribed diet proposed by Tails but it suits my dog well and the food is good.