What a waggy tailed smiley customer we are! We had taken advantage of the trial order but due to a delay in getting the dog had to postpone it. Emailed the team, got a quick response and Even though it had been dispatched (we were asked to donate this to a dog shelter which I thought was a kind gesture) our next order arrived as part of the trial and boy does our wee dug enjoy it! Orders arrive when expected, no more carrying heavy loads of dog food, no running out of food. Easy to use the site to order, change things, update weight etc, make choices on flavours (our dog not fussy so we opted for the random flavours).