10 Years a loyal customer suffering poor coverage and outage. 4 years on another contract purchased for my daughter then 15. This year both came up for renewal. We asked now she is 19 and working with a current account could he contract be transferred to her name so she could pay the bill. They done a credit check and agreed. Later that very evening March 31st 2015 she got a text that they now wanted a £100 security deposit. Not at the point of sale some 4 hours later. Several phone calls to try and sort it mixed messages from the hopeless staff they employ saying it was a mistake. 8 days went by I finally sent them a letter special delivery cancelling both contracts. Their customer service is absolute TRASH never call back Totally money grabbing and unprofessional. I would never recommend this company or orange / ee. She is now with O2 a new iphone and no security.