I contacted the organisation as I was having problems with closing my automatic garage door which SWR had fitted some years ago. My initial contact was not very efficient as I was told the person dealing with these issues was not at their desk and will ring me back which they did not do. I rang again some hours later and got the person who was only interested in me paying a £90 fee for emergency call out. The operatives arrived slightly earlier than the agreed time and were very efficient and professional. I have no problem with how the problem was solved but dissatisfied with how I was originally treated.